Support

Tell us which phone and system version you use and what happened. Please do not send passwords, sign-in codes or payment details.

Steps are not loading

KYNTIVO reads steps from Apple Health on iPhone or from Health Connect on Android. In your phone settings, check that KYNTIVO is allowed to read steps, then open the app while connected to the internet.

Sign-in and account

Sign in with the same method your account is linked to: email, Apple or Google. If that does not work, write to us from the email address of your account.

Purchases and subscriptions

In-app payments are handled by the App Store or Google Play, and refunds are requested from them. Subscriptions are cancelled in the store settings; deleting your account does not cancel them. If a paid purchase does not appear in the app, send us the purchase date and the store.

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